Q & A

Due to the way the products are packed with alternating placement during packaging, the product with the lid facing down may cause the internal ingredients to come into contact with the bottom during long-term storage, leading to color transfer onto the cup lid.

This phenomenon does not affect the safety of the product for consumption. Please enjoy with peace of mind!

The black spots on the dough are not mold but "carbonized substances." These spots are caused by carbonized materials that seep into the surface of the dough during the high-temperature frying process. These carbonized substances are harmless to health, so you can enjoy the product with confidence. We regularly clean our facility to reduce the formation of carbonized substances. However, there may still be occasional issues during the manufacturing process. We are committed to continuously improving our cleaning procedures to prevent similar issues from occurring in the future.